Anabolic Designs™ (AD) was first established in 2009 and is completely dedicated to your total satisfaction. If you have any suggestions or comments to help us improve any aspect of our service please email us at: accounts[at]anabolic-designs.com
Making A Purchase
Making a purchase could not be easier; just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order using a 256bit security encryption system. We currently accept Paypal, Visa, Visa Delta, Visa Electron, MasterCard, Maestro, Switch and Solo cards. When making a card payment, please ensure that the billing address you enter is the address your card is registered to. Personal cheques, postal orders, bank transfers and cash can be used as payment methods but please contact us prior to placing your order. We would recommend that you send these particular methods of payments using a Recorded Post service as we will not be held responsible for any incurred loss. When you receive email confirmation of your order, this is to indicate that we have received your order; it does not indicate that a contract exists between us. Once we have accepted your order and sent you an invoice this will indicate a contract between us. We have included this in our Terms & Conditions to protect us in case a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable, unless an exclusive special offer has been abused then we reserve the right to change the final price without prior notice or consent.
Shipping & Handling
All U.K. Mainland orders are sent via DPD or 1st Class Royal Mail. Shipping is charged at a flat rate of £4.99 in the United Kingdom. N.B. Your delivery will need to be signed for - normal delivery hours are Monday to Friday 9am-5pm. If you are not present to sign for your goods, a contact card will be left. If no response is given with 7 working days it may be returned to us. In this event, please contact us to arrange redelivery. We will not be held responsible for any late or lost deliveries due to mechanical or vehicle failure, weather, theft (if you request your parcel be left in your 'safe place' or with a neighbour), incorrect or incomplete address details that you have provided or natural disasters. If you decide to return your order to us, we will charge a £5 re stocking fee for any order of any size. This charge does not apply if you return your goods to us within the 7 day cooling off period or under our 100% money back guarantee. Shopper Security When the order is placed on our website, your credit/debit card data is handled by Paypal. We do not see your card details when your order is processed. If you are placing your order over the phone, we can accept credit and debit card payments. Once your payment is processed, any receipts are shredded and recycled.
Your rights to return goods are protected under the EU Distance Selling Directive that can be found at https://www.hmso.gov.uk.
HerdZone™ HerdPoints™ Loyalty Points We reserve the right to amend the terms and conditions of the loyalty point system (HerdPoints™) as well as the value of the HerdPoints™ used within the loyalty point system at any time without giving written notification prior to the change.